Home Affordable Modification Program
Home Affordable Modification Program: Overview

Home Affordable Modification Program: Overview

The Home Affordable Modification Program (HAMP) is designed to help financially struggling homeowners avoid foreclosure by modifying loans to a level that is affordable for borrowers now and sustainable over the long term. The program provides clear and consistent loan modification guidelines that the entire mortgage industry can use. The Home Affordable Modification Program includes incentives for borrowers, servicers and investors.

MHA Handbook & Guidance | Servicer Participation Agreement | Income Calculation Worksheet | Escalated Case Documents| NPV Model Documents | Annual Servicer Certification | MHA Compensation Matrix | IRS Guidance

MHA Handbook and Guidance

The MHA Handbook is a consolidated reference guide outlining the requirements and guidelines for the Making Home Affordable (MHA) Program for non-GSE mortgages. The current version of the MHA Handbook replaces and supersedes all effective guidance contained in Supplemental Directives (SDs) and related frequently asked questions (FAQs); to the extent guidance is not effective as of the date of the current version of the MHA Handbook, such guidance is not replaced and superseded. Previous SDs can now be found in the Archives tab on the Program Guidance page.

Making Home Affordable Handbook v4.4 - The MHA Handbook will be updated periodically to include additional guidance on related programs.
Access the MHA Handbook on AllRegs - Open to subscribing and non-subscribing AllRegs customers.
Please note: There may be a time delay for new MHA Handbook publication updates to appear in the AllRegs Library.


Supplemental Directives listed below are not incorporated, unless otherwise stated, in the current version of the MHA Handbook.

Servicer Participation Agreement

Template of the agreement servicers must sign to participate in HAMP, 2MP, Treasury FHA-HAMP, RD-HAMP or FHA2LP for loans that are not owned, securitized or guaranteed by Fannie Mae or Freddie Mac.

Income Calculation Worksheet

Servicers may use the income calculation worksheet for documenting their analyses, assumptions and calculations related to determining monthly gross income.

Escalated Case Documents

  • Servicer Case Acknowledgement Form

  • Servicers must submit this form to MHA Help/HSC within five business days of receipt of an escalated case from MHA Help/HSC.
    (Last Updated: August 15, 2012 )
  • Servicer Case Resolution Form

  • Servicers must submit this form to MHA Help/HSC when a case has been reviewed in accordance with the applicable MHA Program guidelines and the servicer proposes a resolution requiring concurrence.
    (Last Updated: October 5, 2012 )
  • Servicer Case Extension Form

  • This form allows servicers to request an extension when a resolution for an escalated case cannot be provided by the Resolution Date.
  • Servicer Template Guide

  • Detailed instructions on how to correctly complete and submit the Servicer Case Acknowledgment and Servicer Case Resolution forms.
    (Last Updated: August 14, 2012 )
  • HAMP Resolution Matrix

  • Provides detailed information about what actions/steps will be taken by MHA support centers to escalate cases, based on various scenarios.
    (Last Updated: May 30, 2012 )

NPV Model Documents

  • NPV Model Overview

  • The NPV Overview describes an illustrative base NPV model that meets the specifications put forward under the Making Home Affordable Program.
    (Last Updated: June 11, 2009 )
  • Base NPV Model Documentation v5.04

  • Analytical framework and equations for the Home Affordable Modification Program base NPV model. Base NPV Model Documentation v5.04 is effective beginning October 1, 2013.
    (Last Updated: September 1, 2013 )

Annual Servicer Certification

MHA Compensation Matrix

This matrix provides a summary of servicer, investor, and borrower compensation by program. Frequency, payee/beneficiary, amounts, and timing are provided, as well as the data attributes used for each calculation.

IRS Guidance

For a complete listing of all MHA-related rulings, please visit the IRS website.

General Solicitation Offers | Firm Solicitation Offers | Provision of Modification Agreement | Use of the Making Home Affordable Logo


To assist servicers with Home Affordable Modifications, borrower solicitation guidelines and materials are available below.

Servicers should follow their existing practices, including complying with any express contractual restrictions, with respect to solicitation of borrowers for modifications. Servicers are strongly encouraged to use the documents provided below. They may revise the documents in accordance with the instructions provided in the Making Home Affordable Handbook.

General Soliciation Offers

  • Solicitation Letter

  • Servicers may begin to use this updated Solicitation Letter, which is effective June 1, 2012 pursuant to SD 12-02.
  • MHA Third Party Authorization Form

  • Borrowers should use the form to provide authorization to third parties including but not limited to: the MHA Support Centers (HSC and MHA Help), attorneys, housing counselors, non-borrower family members, servicers, Housing Finance Agencies and any other non-borrower individuals or groups assisting the borrower with their loan modification, to provide and discuss the borrowers’ personal information. Servicers, subject to applicable law, must accept the form.
    (Last Updated: January 22, 2014 )

Firm Solicitation Offers

Servicers must require a borrower to submit the required documentation necessary to verify the borrower's eligibility for a Home Affordable Modification before preparing the Home Affordable Modification Trial Period Plan Notice, using the following documents:

  • Dodd-Frank Certification - English

  • Dodd-Frank Certification - Spanish
    To the extent servicers are not using the Request for Mortgage Assistance or Hardship Affidavit (each of which incorporates the certification under the Dodd-Frank Act), servicers must use this form to obtain certification from each borrower in accordance with the Dodd-Frank Wall Street Reform and Consumer Protection Act (Dodd-Frank Act).
    (Last Updated: November 15, 2011 )
  • Home Affordable Modification Program Counseling Letter

  • If the borrower requires debt counseling as part of his or her Home Affordable Modification, servicers should include this letter in the envelope with the fully executed Trial Period Plan when it is sent to the borrower.
    (Last Updated: September 21, 2011 )

Provision of Modification Agreement

Servicers should send the following Cover Letter and the Home Affordable Modification Agreement for execution by the borrower after receipt of the second to last trial period payment:

Use of Making Home Affordable Logo

Servicers have the option of using the Making Home Affordable logo provided below, by itself or together with the servicer's logo, on all envelopes and packages used to send the Home Affordable Modification solicitation materials to borrowers. The servicer's name and return address must be shown on any solicitation materials sent to borrowers. Servicers may download the Making Home Affordable logo for use on envelopes and packages below. Servicers are encouraged to use Making Home Affordable logos together with the servicer's logo on the letters.

  • Envelope example

  • Agreement For the Home Affordable Modification Program, servicers will have the option to use the provided Making Home Affordable logo, by itself or together with the servicer's logo, on envelopes and packages used to send the Home Affordable Modification solicitation materials to borrowers. The servicer's name and return address must be shown on any solicitation materials sent to borrowers. In addition, servicers are encouraged to use the Making Home Affordable logo, together with the servicer's logo, to co-brand the Home Affordable Modification Cover Letters (the "Home Affordable Modification Cover Letters"), "Counseling Letter," and "Solicitation Letter" attached above.

    By accepting the Home Affordable Modification solicitation content and the Making Home Affordable logo, Servicer, as a non-exclusive licensee, agrees that the US Treasury retains all rights in the Making Home Affordable logo, and that Servicer shall only use the Making Home Affordable logo in conjunction with the Home Affordable Modification Cover Letters, Counseling Letter, and Solicitation Letter attached above. Servicer further agrees that it shall not make any material alterations to the content without the prior consent of the US Treasury unless authorized under the Supplemental Directive 09-01 - Home Affordable Modification Guidelines. The US Treasury reserves the right to review Servicer's activities under the Home Affordable Modification Program and may terminate this license at any time.


    (Last Updated: September 21, 2011 )